When you share your personal or business information with SYN TOURS, you entrust your information to us. We are committed to protecting and respecting your privacy, and we take this trust very seriously.

The purpose of this Privacy Policy is to explain how we collect, use, disclose and protect your information when you access our website, make a travel request with us or book a trip. It is also intended to inform you about the choices you have regarding our use of your information and how you can correct this information.

Your use or access to our website, your explicit written or verbal consent or acceptance of our booking conditions means that you accept this Privacy Policy and any changes to it.

We may change this Privacy Policy at any time and for any reason. We will inform you about any changes by updating the "Revised" date of this Privacy Policy. Any changes or edits will take effect immediately upon posting the updated Privacy Policy on our website, and you waive your right to receive special notification of any such changes or edits. It is recommended that you review this Privacy Policy periodically to be informed of updates. If you continue to use our website after the date of publication of such revised Privacy Policy, it will be assumed that you are aware of, will be subject to, and accept changes to any revised Privacy Policy.

For the purposes of the General Data Protection Regulation (GDPR). To facilitate navigation, the sections covered in this Privacy Policy are as follows:

1.    WHO ARE WE

2.    WHAT INFORMATION DO WE COLLECT FROM YOU?

3.    WHY DO WE COLLECT THIS INFORMATION?

4.    HOW WE USE YOUR PERSONAL INFORMATION

5.    other

6.    POLICY FOR CHILDREN

7.    THE CHOICES YOU HAVE REGARDING YOUR INFORMATION

8.    CANCEL YOUR SUBSCRIPTION FROM COMMUNICATIONS

9.    HOW WE PROTECT YOUR INFORMATION

10. COMPLIANCE AND COOPERATION WITH REGULATORY AUTHORITIES

11. CONTACT US

 

1. WHO ARE WE
We are SYN TOURS - New Day Mah. Kizilirmak Cad.No22/2 Inner Door No:203 Muratpaşa/Antalya . 

2. WHAT INFORMATION DO WE COLLECT FROM YOU?
We may collect information about you on our website, when you request or book a trip, through our social media channels, at our events, through contests or sweepstakes that we organize, and through other forms of communication, such as email and direct mail. The information we collect may include

:

If you subscribe to join our mailing list, we will ask for information that may include your name, mailing address, email address, phone number, age, gender, occupation, details of your holiday habits and details that you would like to receive more information about.

In addition, the information collected when you request or book a trip may include credit/debit card or bank information, passport numbers of travelers, visa information, health information, and other personal data.

Sometimes we may offer visitors to our websites the opportunity to participate in a survey or contest. We may also organize contests and surveys with third parties, including in magazines, newspapers, radio, television, by direct mail, websites and other similar media. The information collected by SYN TOURS when you join may include your full name, age, mailing address, email address and phone number.

Part of our marketing activities may include the 'recommend a friend' promotion. In this case, your information may be provided to us by someone who knows you. For this event, the person who transmits your information to SYN TOURS must inform you and obtain your permission to send your personal information to us. Your personal information will be processed as described in detail in this privacy policy.

When you access our website and social media channels, our servers may also collect derivative data about you, such as your IP address, browser type, operating system, access times, the device you use to view our sites, and the pages you view directly before and after accessing our sites.

3. WHY DO WE COLLECT THIS INFORMATION?
Having the right information about you allows us to provide you with a smooth, effective and personalized experience. In particular, we may use the information collected about you for the following purposes:

* To facilitate, fulfill and manage your travel reservations, including contacting third-party suppliers such as airlines, tour operators and providers of ancillary travel products.

* To inform you about updates and changes regarding your travel arrangements.

· We offer you a special travel offer.

* Compile anonymous statistical data and analyses for internal use.

* To provide you with targeted advertisements, newsletters, promotions and other information related to our website and business practices.

· We will send you an email regarding your ongoing and future travel requirements

* To send you relevant newsletters.

* To send the relevant notifications to the address you provided by mail.

· You will be contacted via SMS about the relevant information.

· Creating a personal profile about you to make your future visits to our site more personal.

* To increase the efficiency and functioning of our website.

* To monitor and analyze usage and trends in order to improve your experience on our website.

* To inform you about updates and booking conditions on our website.

* To provide you with information about relevant new products, services and/or recommendations.

* To carry out other business activities when necessary.

* To request feedback about your use of our website and the service we offer to you and to contact you.

* Respond to customer service requests.
4. HOW WE USE YOUR PERSONAL INFORMATION
As described above, we may process, use or share the information we collect about you in certain circumstances.

In general, the data we hold about you will be used for the purpose of processing your travel booking in accordance with your booking terms and conditions. We only share your information with preferred suppliers when fulfilling your travel reservations, and with HM Revenue & Customs when necessary. We may also process your data for use in our marketing activities by obtaining your explicit consent to do so or when we have highlighted a Legitimate Interest, which may include interacting with third-party agents only to carry out our own marketing activities. We do not sell, rent or exchange your personal information to third parties for marketing purposes without your express permission. If we need to transfer your data outside the European Union in order to fulfill our contract with you to process your travel booking, we will ensure that the receiving organization has adequate security measures that comply with the most up-to-date TR privacy laws, that the rights of individuals are enforceable, and that effective legal remedies are available to individuals after the transfer. If we need to transfer your data outside the European Union in order to fulfill the contract we have with you to process your travel booking, we will ensure that the receiving organization has adequate security measures that comply with the most up-to-date TR privacy laws, that the rights of individuals are enforceable, and that effective legal solutions are available to individuals after the transfer. In addition, your information may be processed and disclosed in the following way:

With your permission
Whenever possible, we will explicitly ask for your consent to use your information for any purpose other than the purpose for which it was collected. As a Customer, we may also rely on another legal basis, such as a Legitimate Interest, to process your personal information. Before doing this, we will conduct an appropriate test to ensure that there is an appropriate legal basis for processing your personal information and that it does not violate your rights and freedoms. If we plan to process your information in this way, we will inform you and, if you wish to do so, we will provide a simple method for you to opt out of communication.

For the Purposes of the Contract
When fulfilling your travel arrangements, we may only disclose relevant information about you in order to fulfill our contractual obligations to you as a customer. This may include disclosing personal information related to third-party businesses and organizations, including airlines, tour operators, travel assistance providers, banking institutions, and public authorities such as customs/immigration. This may include transferring your data outside the European Union.

As required by law or to protect rights
If we believe that the publication of information about you or your business is necessary to respond to legal action, investigate or remedy possible violations of our policies, or protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other organizations or fraud protection and credit risk mitigation.

Third Parties
We will only share your personal data with third-party businesses when it is necessary to fulfill our contractual obligations when processing your travel reservations. As the Data Controller, we will take all appropriate measures to ensure that your data is managed and processed in accordance with our own Privacy Policy when sharing your data.

For educational purposes
If you call us, interviews may be recorded for training and quality purposes. We will only share your personal information with our authorized travel service providers and only to the extent necessary to complete a transaction that you specifically requested.

On our website
We may use cookies, tracking pixels and other tracking technologies on our website to customize our sites and improve your experience.

A cookie is a small file that a website transfers to the browser's cookie file on your computer's hard drive, which allows the website to remember who you are. Cookies identify the computer you are using, not you personally.

https://www.syntours.com we use Google Analytics to understand which website pages you visit at/and to help improve the customer journey throughout the website and site activity. This data allows us to improve the quality of your visit and develop programs, navigation and content that will be of interest to you. Google Analytics leaves cookies in your browser, but this does not identify you personally.

We do not currently use third-party cookies or web beacons.  https://www.syntours.com / the website system is protected by firewalls. We collect information about your computer through your persistent cookie file (not your name, address, email address or phone number) for the purpose of evaluating the effectiveness of Site content and traffic. This data allows us to improve the quality of your visit.

By using our website, you agree to comply with our Cookie Policy.

Internet-Based Advertising
In addition, we may use third-party software to run ads on our website, implement email marketing campaigns, and manage other interactive marketing initiatives. Oct. This third-party software may use cookies or similar tracking technology to help you manage and optimize your online experience with us.

You should be aware that if you purchase a new computer, install a new browser, upgrade your existing browser, or delete or otherwise modify your browser's cookie files, some opt-out cookies, plugins, or settings may also be cleared.

5. other
In addition, we may also transmit your information to any successor of our business (or any related part of it). The information you provide may also be used for statistical purposes.

6. POLICY FOR CHILDREN
we do not knowingly solicit information from children under the age of 13, nor do we market to them. If you become aware of any data we collect from children under the age of 13, please contact us using the contact details provided below.

7. THE CHOICES YOU HAVE REGARDING YOUR INFORMATION
You can review, change, request to see or request deletion of the information we hold about you at any time. We will process your request in accordance with the legal TR law on Data Protection in force in Turkey and its territories at the time of your request.

We are committed to protecting all of your rights contained in the GDPR, including::

* Request access to your personal data (usually known as a "data subject access request"). This allows you to get a copy of the personal data we hold about you and check that we are processing them in accordance with the law.

* Request the correction of the personal data we hold about you. This allows you to provide correction of incomplete or incorrect data that we hold about you, but we may need to verify the accuracy of the new data that you provide to us.

* Request the deletion of your personal data. This allows you to ask us to delete or delete your personal data when there is no valid reason for us to continue processing it. In addition, when you have successfully exercised your right to object to the processing (see below), you have the right to ask us to delete or remove your personal data if we may have processed your information unlawfully or if we need to delete your personal data in order to comply with local laws. However, please note that we may not always be able to fulfill your deletion request for certain legal reasons, which will be notified to you if applicable at the time of your request.

* Object to the processing of your personal data in cases where we are based on a legitimate interest (or the interest of a third party) and there is something that requires you to object to the processing on this grounds, because in your particular case you think it affects your fundamental rights and freedoms. You also have the right to object in cases where we process your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds for processing your information that override your rights and freedoms.

* Request restriction of the processing of your personal data. This allows you to request us to suspend the processing of your personal data in the following cases: (a) if you want us to verify the accuracy of the data; (b) if our use of the data is unlawful but you do not want us to delete it; (c) if you want us to retain the data even if we no longer need it to establish, use or defend legal claims; or (d) if you have objected to our use of your data but we need to verify whether we have valid legitimate grounds for using it.

* Request the transfer of your personal data to you or to a third party. We will provide your personal data to you or to a third party of your choice in a structured, widely used, machine-readable format. Please note that this right applies only to automatic information that you initially gave us permission to use, or when we use the information to enter into a contract with you.

11. CONTACT US
If you have any questions or comments about this Privacy Policy, please contact us in writing:

Data Protection Team SYN TOURS Yenigün Mah. Kizilirmak Cad.No22/2 Inner Door No:203 Muratpaşa/Antalya 

Phone: +905362239519 E-mail: [email protected]